Our systems are fully compliant: Find out more by selecting Residential or Commercial.
SmartMist Global

Service and Maintenance

Ongoing system maintenance is vital, not only for your continued peace of mind, but to ensure the system stays healthy and to continue extending the system guarantee. System maintenance should only be completed by an approved distributor. The system has a self-test facility, so will only require an annual service; this is also in line with British Standard servicing requirements and all current legislation.

Residential Sector | Fire Suppression

SmartMist Global

Service and Maintenance

Ongoing system maintenance is vital, not only for your continued peace of mind, but to ensure the system stays healthy and to continue extending the system guarantee. System maintenance should only be completed by an approved distributor. The system has a self-test facility, so will only require an annual service; this is also in line with British Standard servicing requirements and all current legislation.

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Contact Us

Our team will respond to your enquiry as soon as possible.

How much does a SmartMist Sauna fire suppression system cost?

To assist you, we provide a Sauna System Calculator. This will give you a really good feel for how much we charge for a 1-system installation.

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Monthly testing

Once a month, around every 28 days, the system will self-test using the internal controller and water recirculation system. This is completely normal, so don’t panic if your pump briefly turns over. This test ensures that the pump hasn’t, and is less likely, to cease when it is sat idle. This will not cause any water to discharge from the installed nozzles.

If there is any error that arises from the tests, the system will give both an audible and visual alarm, details of which can be found both in the user manual and on the front of the pump housing.

In the unlikely event of this happening, please contact your service agent directly at your earliest convenience, and they will arrange for an internal service engineer to attend and inspect the system.

Testing

As with any new technology, it is imperative that the performance of the system is not only proven but verified and certified by a recognised and accredited third party.

Through our internal design and engineering teams, Smartmist Global have a unique insight and understanding of the performance requirements of the system, having been instrumental in the production of the latest content, including the full-scale fire test protocols adopted by British Standards. Our director previously sat on and assisted with the writings of the Draft BS8458 Standards and can offer a vast amount of technical and professional input to any system design.

With great pleasure, Smartmist Global can say that the SmartMist system offered is fully compliant in line with the stringent requirements of BS8458:2015 in every area; ranging from pump components, alert and monitoring systems, and nozzle operation.

As part of the rigorous testing protocols, the system is subjected to a series of full-scale fires and data tracked and reported, and an approval document is produced.

If You or your Building Control Officer wish to see the full fire test results and subsequent test report/certificate, feel free to download our test report and see just how effective the SmartMist system is at protecting you and your property.

installation process

Our straightforward installation process

Survey

Our distribution team will be in touch for surveys or to provide you with an approved floorplan of the Guardian proposal.

First Fix

Our team of engineers will attend your site, and complete a ‘First Fix’, where the pipework for the system will be installed and tested.

System Installation

The team will install the water mist head and Pump system, complete a full test, commission the system and leave your site protected.

Service

The engineers revisit annually to complete a comprehensive service, which ensures your system remains at optimal functionality.

FAQs

Can we service a Misting System that is not ours?

YES. Here at SmartMist, we are inundated with requests for the servicing of other misting systems. Whenever we install our SmartMist system, we ensure that the annual servicing is in place without fail.

It appears that for whatever reason, some other systems are installed and service and maintenance does not take place. This is a major concern for us.

We are in a business sector that is still young. Relatively speaking. We are very proud of our sector and are aware that one bad-news story could be horrific for the householder.

As a result of the constant enquiries, we have set up the mist system maintenance service. We have in-house engineers who are very experienced in mist suppression.

We are able to instill a general maintenance service contract of your existing mist system. We have to be clear that we will not take any responsibility for the design or performance of the existing system but we can ensure that all the visible components are working and in order. Where possible we will run a system check and also survey the pump and nozzles in situ.

If you have a mist suppression system installed and are not having it annually serviced, we recommend you contact the installers. If you still need support, please contact us by email or telephone and we ensure you receive the assistance required.

installation process

System Tender Process

Drawing and Specification Review

The SmartMist team will review your tender documents to ascertain the system requirements, cover areas and standard performance requirements.

Survey

If possible, or if requested as part of the tender, SmartMist Systems will send a trained member of our design team to your site to understand the particular risks, any site specific challenges and to understand the plant area and any issues which may arise.

Project Commencement

You will be introduced to the project manager for your project, and we will have a chance to discuss the project, any health and safety concerns or issues, and arrange project start dates and process reviews.

System Installation

The SmartMist team will review your tender documents to ascertain the system requirements, cover areas and standard performance requirements.

Training and Final Handover

On practical completion, we would hand the system over to your responsible person and ensure they fully understand the system and provide the necessary training. This will be followed with a full Operations and Maintenance Manual for your records.

Recent projects

What is the benefit of Watermist over a traditional sprinkler system?
SmartMist
Sprinklers
Minimum Mains Flow
12 litres per minute
Team name
Minimum Mains Pressure
1 bar
1 bar
Mains Power Requirement
C20 Breaker, Local Rotary Isolator
Team name
Pump Size
0.38m x 0.38m x 0.21m
Team name
Installation Time
Minimal
Extended
Cost
Low/Medium
Medium/High
key benefits

Why use SmartMist?

Nozzle location and health check

This will ensure that all nozzles are still flush, correctly oriented and not painted/covered or blocked.

System design check

Ensure the building layout hasn’t been modified since installation and that the design remains fully compliant.

Pump Test and Service

Pump testing for visual run checks, verification of latest control software is installed, battery health check and replacement and general condition check.

Electric and Water supply check

To ensure that incoming supplies haven’t been modified, bypassed or tampered with and the system remains live.

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